FAQ

What are your desk mats made of?

Our desk mats feature a smooth polyester cloth surface bonded to a dense non-slip rubber base. The edges are stitched to prevent fraying. Built for daily gaming and designed to last.

What sizes do you offer?

Most designs ship in two sizes: Standard (24" x 14") and XL (32" x 16"). Both sizes are listed on each product page.

How long does shipping take?

All mats are made to order and ship within 5 business days. US orders arrive in 5-10 business days after dispatch. International orders typically take 10-20 business days.

Is shipping free?

Yes — free shipping on all US orders. International shipping rates are calculated at checkout.

Can I return or exchange my desk mat?

We offer a 30-day satisfaction guarantee. If your mat arrives damaged or you're not happy with it, contact us at support@arcengaming.com and we'll make it right.

How do I clean my desk mat?

Wipe with a damp cloth and mild soap. Air dry flat. Do not machine wash or put in the dryer — it can damage the rubber base and stitched edges.

Do you ship internationally?

Yes! We ship worldwide. Delivery times and rates vary by destination. All international orders are shipped with tracking.

Where are your designs made?

Every Arcen Gaming desk mat features original pixel art designed in-house. Mats are printed and fulfilled on demand to reduce waste.